For e-commerce & retail

The second order should not cost you twice.

Most stores are built to acquire and then quietly rely on paid traffic to do it again. The economics only work when the store earns the repeat purchase itself.

Timeline
8 weeks
From
$8,500
Scope
Fixed, agreed up front
CART REPEAT PURCHASE DISCOVER RETURN
Fig. 02 - Shopify and direct-to-consumer brands

The situation

Four ways the money leaves quietly.

None of this is a failure of effort. It is what happens when a business runs on people answering things manually, at exactly the hours those people are busiest.

  • 01

    Every sale is rented from an ad platform

    Acquisition cost climbs each quarter, and the plan for growth is to spend more into the same funnel.

    Margin transferred to the platform
  • 02

    Visitors cannot find the right product

    Forty products, no guidance, and a filter menu that assumes the customer already knows what they want.

    Interest that leaves without buying
  • 03

    Support answers the same questions all day

    Where is my order, does it fit, can I return it. Every message a person has to open.

    Hours per day, and slow replies
  • 04

    Nothing happens after delivery

    The customer receives the parcel and hears from you again only when you next run a campaign.

    Repeat revenue left on the table
Hands wrap a folded neutral garment in tissue paper among kraft boxes on a sunlit wooden packing table.
Made by hand. There are more to pack.

What we install

One system, four parts.

Built together so they share one calendar, one customer record and one report - not four tools bolted to each other.

01

A storefront that guides

Sub-second product pages, an AI product finder that asks the two questions a salesperson would, and a checkout with nothing in the way.

Websites & Digital Experiences
02

Support that resolves

Grounded on your policies and live order data: tracking, sizing, exchanges and returns handled instantly, escalating anything unusual with the context attached.

AI Agents
03

Lifecycle on autopilot

Abandoned cart, post-purchase, replenishment and win-back flows triggered by behaviour rather than by a calendar reminder.

AI Automation
04

Creative that keeps testing

A production rhythm that never runs out of ads to test, and reporting that reconciles platform claims with actual revenue.

Marketing & Growth

What changes

  • Product discovery that answers "which one is for me?"
  • Checkout friction removed and measured
  • Support resolved in seconds, around the clock
  • Cart recovery, replenishment and win-back running always
  • Repeat rate treated as the primary metric
  • True cost per customer, by channel, in one dashboard

Installation

8 weeks from first call to live.

You see working software in week two, and you know what happens next every week until launch.

At a glance

Timeline
8 weeks
From
$8,500
  • Fixed scope, fixed price
  • Weekly working demo
  • Training and written handover
  1. Week 1

    Store audit: where the money leaks between landing and second purchase, quantified.

  2. Week 2–5

    Storefront rebuild or repair, product finder, and support agent trained on your catalogue and policies.

  3. Week 6–7

    Lifecycle flows built and tested end to end with real orders.

  4. Week 8

    Live, with dashboard, documentation and a testing plan for the next quarter.

Questions

Asked before signing.

If yours is not here, ask it directly - you will get a straight answer, not a call booking.

Yes - Shopify and headless builds on top of it are the most common engagement. We also work with WooCommerce and custom stacks where that is what you run.

Not if it is done properly. Redirects, structured data and URL structure are part of the build, and we compare rankings before and after rather than hoping.

Yes. Support, lifecycle and reporting can be installed on the store you have. We only recommend a rebuild when the front end is provably the constraint.

We plan around it. Nothing structural ships in your highest-revenue weeks, and load is tested before it matters.

Start a project

Tell us the number you need to move.

One reply within one business day: an honest read on whether we are the right team, and what we would build first. No pitch deck, no discovery fee.