Service 03 - AI Agents

Someone answers, every time.

An agent that knows your services, your hours and your prices - answering calls and messages in seconds, booking what it can, escalating what it should, and logging every word.

Start a project How it works
Timeline
3–5 weeks
From
$5,000
Scope
Fixed, agreed up front
24 / 7 TRANSCRIPT ANSWERED IN SECONDS / LOGGED WORD FOR WORD
Fig. 03 - Answering, qualifying, booking - 24/7

Who it is for

You will recognise at least one.

If none of these are true, this is probably not the work you need - and we will tell you so on the first call.

  • 01

    Calls go unanswered at the busiest hour

    The phone rings while your team is with a customer, and the caller rings a competitor next.

  • 02

    Enquiries arrive after closing

    Evenings and weekends are when people finally have time to contact you.

  • 03

    The same fifteen questions

    Price, hours, parking, availability, policy - asked all day, answered from memory.

  • 04

    Answers vary by who replies

    Two staff, two prices, two versions of the policy.

What you get

Everything on this list, written into scope.

Nothing here is an upsell discovered later. The scope document you sign says the same thing this page does.

At a glance

Timeline
3–5 weeks
From
$5,000
  • One voice agent and one chat agent
  • Knowledge base built from your documents
  • Calendar and CRM integration
  • Four weeks of tuning after go-live
  • 01Voice reception agent, and web or WhatsApp chat
  • 02Grounded on your own documents, pricing and policies
  • 03Calendar, CRM and helpdesk integration
  • 04Qualification questions and routing rules you approve
  • 05Escalation and human handover with full context
  • 06Transcripts, recordings and a weekly quality review

How it works

The system, end to end.

Four steps, no black box. You will be able to explain this to your team after reading it once.

Trigger

Call, WhatsApp or web chat arrives

Agent

Answers, identifies intent, checks availability

Rules

Books, quotes, or escalates to a human

Outcome

Appointment confirmed, notes written to the CRM

What it replaces

  • Voicemail nobody returns Answered in under ten seconds
  • Enquiries lost after 6pm Booked overnight, in your calendar by morning
  • “I think they quoted €400?” One consistent answer, from approved content
  • No record of what was said Searchable transcript on every conversation

Built for

Works with

Questions

Asked before signing.

If yours is not here, ask it directly - you will get a straight answer, not a call booking.

Yes, and it says so. Pretending otherwise breaks trust the moment it slips, and in several places it is also illegal. What people care about is being answered immediately and getting the right answer.

It answers only from content you approve, and anything outside that scope routes to a human instead of guessing. We test it against the awkward cases before launch and review real transcripts weekly.

Escalation rules you define. Certain words, tones and topics hand straight to a person, with the transcript already attached so the customer never repeats themselves.

Any language your business serves - commonly English, French and Arabic together, switching to whichever the caller uses.

Start a project

Tell us the number you need to move.

One reply within one business day: an honest read on whether we are the right team, and what we would build first. No pitch deck, no discovery fee.

Start a project See the process