For clinics & healthcare

Every call answered. Every slot filled.

In a clinic, the phone rings hardest exactly when reception is busiest - and the caller who reaches voicemail books somewhere else. This is the system that stops that happening.

Start a project What we install
Timeline
6 weeks
From
$7,500
Scope
Fixed, agreed up front
MONTUEWEDTHUFRISAT RINGING MISSED BOOKED BOOKED OUT OF HOURS
Fig. 01 - Dental, medical, physio and aesthetic practices

The situation

Four ways the money leaves quietly.

None of this is a failure of effort. It is what happens when a business runs on people answering things manually, at exactly the hours those people are busiest.

  • 01

    The phone rings while reception is with a patient

    Two people at the desk, three lines ringing, and a waiting room watching. Every unanswered call is a patient who calls the next clinic on the list.

    Lost before you knew they existed
  • 02

    Enquiries arrive after you close

    Evenings and Sundays are when people finally sit down and deal with the tooth, the knee, the appointment they have delayed for a month.

    A full inbox on Monday, half of it stale
  • 03

    No-shows quietly eat the diary

    A missed appointment is not just an empty slot - it is a slot somebody on the waiting list would have taken.

    Paid staff, empty chair
  • 04

    The same fifteen questions, all day

    Price, insurance, parking, how long it takes, whether it hurts. Answered from memory, slightly differently each time.

    Hours of clinical time on admin
An empty, warmly lit clinic reception with a black desk phone on a light oak counter and a navy chair behind it.
The desk is empty. The phone is not.

What we install

One system, four parts.

Built together so they share one calendar, one customer record and one report - not four tools bolted to each other.

01

AI receptionist

Answers every call and message in seconds, in the language the patient uses. Knows your treatments, hours and prices, and never puts anyone on hold.

AI Agents
02

Automated booking & reminders

Live availability by practitioner and treatment length, deposits where you need them, and a reminder sequence that reduces no-shows before they happen.

AI Automation
03

A site built to book

One clear action on every page. Treatment pages that answer the question the patient is actually asking, and load instantly on mobile data.

Websites & Digital Experiences
04

Follow-up that runs itself

Consultation enquiries nurtured automatically, recalls and hygiene reminders scheduled, and a waitlist that back-fills cancellations.

Lead Generation & Sales Systems

What changes

  • No enquiry reaches voicemail, at any hour
  • Patients book themselves, including on Sunday night
  • Reminders and deposits reduce no-shows
  • Every conversation logged against the patient record
  • Reception time returns to the people in the room
  • You can see, weekly, where new patients came from

Installation

6 weeks from first call to live.

You see working software in week two, and you know what happens next every week until launch.

At a glance

Timeline
6 weeks
From
$7,500
  • Fixed scope, fixed price
  • Weekly working demo
  • Training and written handover

  1. Week 1

    We map how a patient reaches you today - every route, every drop-off - and agree the one number to move.

  2. Week 2–4

    Reception agent trained on your treatments and prices. Booking, deposits and reminders connected to your practice calendar.

  3. Week 5

    Tested against the awkward calls: complaints, emergencies, insurance questions, the patient who will not be pinned down.

  4. Week 6

    Live, with your team trained and a written runbook. We watch the transcripts with you for four weeks and tune.

The services behind it

Other business types

Questions

Asked before signing.

If yours is not here, ask it directly - you will get a straight answer, not a call booking.

The agent works with the minimum information needed to book - name, contact, treatment type, availability. Clinical records stay in your practice management system, which we integrate with rather than copy. Data handling is documented and signed before we start.

Emergency wording is an escalation rule, not a conversation. Defined phrases and topics route immediately to a person or your out-of-hours protocol, and the caller is never left negotiating with software.

It identifies itself, and patients overwhelmingly prefer an immediate answer to a voicemail. Anyone who asks for a person gets one - that is a rule, not a fallback.

Usually yes. We integrate with what you already run rather than asking you to migrate. If your system genuinely cannot connect, we say so during the first week - before you have spent anything on a build.

Start a project

Tell us the number you need to move.

One reply within one business day: an honest read on whether we are the right team, and what we would build first. No pitch deck, no discovery fee.

Start a project See the process